Terms & Conditions
You will be buying from Alix in australia and invoiced by Paypal OzAll our products are made in England and exported to Alix in bulk, in Australia on a weekly basis import duty and tax paid by Alix
Alix will then re package singly and post to you by an insured signed for postal service to the address you provided Paypal when ordering
Your rights of purchase including D. S. R. as relavent in AustraliaPlease note D S R (Distance Selling Rules) do not cover bespoke made to order or personalised items , but we will do our utmost to replace any item you are not totally satisfied with the same engraving etc. most likely scenario is having ordered to large or small a head size ring
If we are at fault (ie) have engraved wrong initials or wrong sizeIn the unlikely event we have supplied wrong finger size (not matching size ordered) or engraved the wrong image , crest or initials etc please take a photo with your smart phone or camera and send to us so we can confirm the error , we will replace ASAP and also refund you the cost of return postage (Please note court shape rings are made 1/2 size smaller appx to compensate for rounded inside shape)
Please Insure you have ordered the correct finger size !!!
Because we manufacture in England and post to Australia it is not practical for us to accept returns for re sizing .
fortunately our prices are so low in comparison to high street shops etc that having your local jeweller size it for you is best option
We unfortunately CAN NOT accept responsibilty if you as a customer have ordered incorrect finger size, Ask a Local Jeweller First